Central Monitoring Dashboard
Operations Team Presentation
Go-Parts / US Auto Parts
March 2026
Confidential — Go-Parts Internal Slide 1
The Problem
What the Excel-based workflow looks like today

Daily Pain Points

  • Manually checking FedEx, UPS, USPS websites one tracking number at a time
  • Scrolling through hundreds of rows to find stalled or problem shipments
  • Color-coding cells to assign orders — no audit trail
  • Writing morning summary emails by hand every single day
  • Issues falling through the cracks — no automated alerts

By The Numbers

1,200+
Tracking numbers / month
~2 hrs
Daily manual tracking per rep
0
Automated alerts
0
Tracking history stored
Central Monitoring Dashboard Slide 2
The Solution
A real-time, automated monitoring dashboard in Central
⚡
Automated Tracking
ShipEngine polls all FedEx, UPS, USPS shipments every 2 hours. Auto-marks items as Delivered when carrier confirms.
⚠
Smart Flagging
Stalled labels, carrier exceptions, past ETAs, and overdue follow-ups auto-surface. No manual scanning needed.
📋
Personal Queues
Each rep has a My Queue with assigned orders at the top. One-click assign, escalate, follow-up, resolve.
🔍
Full Filter System
Filter by date, supplier, channel, status, carrier, assignee. Save presets for one-click access.
📧
Morning Alerts
Daily 7 AM email digest with urgent items, new flags, unshipped orders, and daily KPI snapshot.
📈
Issue Log
Structured tracking of Lost In Transit, Wrong Part, Damaged, Backordered — auto-classified from Central status.
Central Monitoring Dashboard Slide 3
Before vs. After
Side-by-side comparison of the old and new workflow
Before (Excel)Now (Dashboard)Effort
Check carrier websites individually ShipEngine auto-checks 1,200+ tracking numbers every 2 hours Automated
Manually mark orders "Delivered" in spreadsheet Auto-marks items + orders as Delivered when carrier confirms Automated
Scroll hundreds of rows looking for problems Flagged tab surfaces 5 types of problems, sorted by severity Automated
Color-code cells to assign and track work One-click Assign with user dropdown; appears in My Queue 1 Click
Hand-write and send morning status email Automated 7 AM digest to B2B and B2C teams Automated
No history of who did what or when Full tracking history, assignment logs, and status change records Automated
Decide resolution (call, reship, refund) Still human judgment — dashboard shows the problem, you decide Manual
Central Monitoring Dashboard Slide 4
4 Dashboard Tabs
Each tab serves a specific purpose in the daily workflow
My Queue
Your personal to-do list.

• Assigned orders at the top
• Unassigned in your supplier group below
• Work top-down, oldest first
• Badge shows your count
All Orders
The complete picture.

• Every order, fully filterable
• 9 filter dimensions
• Saved presets for one-click views
• Search by order #, tracking, name
Flagged
Auto-detected problems.

• Stalled labels (>48 hrs)
• Carrier exceptions
• Past ETA
• Stalled in transit (>5 days)
• Overdue follow-ups
Issue Log
Structured issue tracking.

• Lost In Transit
• Wrong Part / Damaged
• Backordered
• Cancelled / Pending
• Auto-classified from Central status
Central Monitoring Dashboard Slide 5
Flagged Tab: Auto-Detection
The system finds problems so you don't have to
Flag TypeDetection RuleTypical Action
Exception Carrier reported a delivery problem Contact carrier/customer. Decide: reship, refund, or re-attempt.
Stalled — Label Created Label printed 48+ hrs ago, never scanned Call supplier — was it actually shipped?
Stalled — In Transit No tracking movement for 5+ days File carrier claim. Consider reshipping.
Past ETA Estimated delivery date has passed Check tracking detail. Escalate if significantly late.
Overdue Follow-up Follow-up date has passed Re-check situation. Resolve or extend follow-up.
Auto-Clearing: Items disappear from Flagged automatically when the problem resolves (package starts moving or gets delivered). No manual unflagging needed.
Central Monitoring Dashboard Slide 6
Automated Carrier Tracking
ShipEngine integration — how it works

Carriers Tracked

FedExAutomated
UPSAutomated
USPS / Stamps.comAutomated
OnTracManual
LTL / Third Party (Meyer)Manual

What Happens Automatically

Every 2 hours: poll ShipEngine for all active tracking #s
↓
Store every scan event (pickup, transit, delivery) in tracking history
↓
Auto-mark items + orders as Delivered when carrier confirms
↓
Auto-flag exceptions and stalled shipments
↓
Log all status changes to order + item history
Central Monitoring Dashboard Slide 7
Morning Alert Emails
Daily 7 AM digest — separate emails for B2B and B2C teams
Urgent
Orders flagged or escalated for 48+ hours

Carrier exceptions

Overdue follow-ups
New Flags
Newly flagged orders from the last 24 hours

Only unassigned items — need someone to pick up
Unshipped
Items placed 24+ hours ago with no tracking number

May need supplier follow-up
Daily Snapshot
Yesterday's totals:
Orders, Shipped, Delivered, Delayed

Open items & 7-day on-time %
No news = no email. If your channel has zero urgent items, zero flags, and zero unshipped orders, no email is sent.
Central Monitoring Dashboard Slide 8
One-Click Actions
Available on every order row across all tabs
👤
Assign
Pick a team member from the dropdown. Order appears in their My Queue immediately.
⇈
Escalate
Mark as Escalated when the issue needs management attention or higher authority.
🕓
Follow-up
Set a reminder for 2 days out. Re-appears in Flagged tab when due.
✓
Resolve
Mark as handled. Order disappears from active queues and flagged views.
Remarks: Click any remarks cell to type notes inline. Always add a remark when you take action — it helps your team understand the history without re-investigating.
Central Monitoring Dashboard Slide 9
Daily Workflows by Role
What each team member does differently
Ops Rep
1. Check morning email (7 AM)
2. Open My Queue — work assigned orders
3. Check Flagged — pick up unassigned flags
4. For each: take action, add remark, resolve or follow-up
5. End of day: My Queue should be clear
Team Lead
1. Triage morning email urgents
2. Open Flagged — assign unassigned items to reps
3. Open All Orders — distribute new work
4. Check Issue Log — spot supplier patterns
5. End of day: scan Flagged for unresolved items
Director
1. Daily: morning email KPI snapshot
2. Weekly: Issue Log by type for patterns
3. Weekly: Flagged for chronic issues (5+ days)
4. Monthly: All Orders with Last Month filter for volume and performance review
Central Monitoring Dashboard Slide 10
What's Still Manual
The dashboard finds problems — humans resolve them

Automated — No Action Needed

  • Carrier tracking sync (every 2 hours)
  • Delivered status marking (items + orders)
  • Exception flagging in Flagged tab
  • Stalled/past ETA detection
  • Morning alert emails (7 AM daily)
  • Tracking history logging
  • Issue type classification

Manual — Requires Your Judgment

  • Assigning orders to the right reps
  • Deciding resolutions (call, reship, refund)
  • Contacting suppliers and customers
  • Writing remarks and notes
  • LTL / Third Party tracking (Meyer, OnTrac)
  • Setting the correct Central status/sub-status
  • Escalating to management when needed
Central Monitoring Dashboard Slide 11
Summary
From spreadsheets to a live operations center
1,200+
Shipments tracked automatically
5
Auto-detected flag types
~$53
Monthly ShipEngine cost

Key Takeaways

  • Your job shifts from finding problems to resolving them. The dashboard surfaces issues automatically.
  • Work from My Queue, not a spreadsheet. Your assignments are always at the top.
  • Check Flagged daily. It's the single most important view for catching problems early.
  • Always add remarks. Your notes help the team and create an audit trail.
  • LTL/Third Party still needs manual tracking. Meyer and OnTrac aren't on ShipEngine.
central.go-parts.com/usauto-monitoring
Central Monitoring Dashboard Slide 12