We no longer email PAMS the fulfillment spreadsheet. Instead, the same Buy Price file is uploaded into Central, and Central automatically:
Everything runs on a 15-minute cycle — after you upload, the order reaches PAMS within 15 minutes. There is nothing else to send and nobody to email.
Go to the Fulfillment page, pick your PAMS fulfillment order from the dropdown, and click the purple Export (PAMS) button. This downloads the Buy Price file.
The prices, core charges, HAZMAT flags and the ship-to address in this file are exactly what gets sent to PAMS — the usual price verification matters as much as before. PAMS bills whatever price the file says.
Go to PAMS Fulfillment (in the Fulfillment menu), stay on the Import CSV tab, choose the file you just exported, and click Upload.
You’ll see an Import Summary — check that the imported count matches the number of PAMS lines in your file:
| Summary says | Meaning |
|---|---|
| imported | Line staged — will be sent to PAMS on the next 15-minute cycle |
| skipped | Already imported earlier (safe — duplicates are never re-sent), or the order/item couldn’t be matched (a message explains which) |
| errors | Something is wrong with the line — read the message shown below the summary |
Switch to the View Orders tab. Each uploaded part is one row:
Status column (the PAMS purchase order):
| Badge | Meaning | What to do |
|---|---|---|
| Pending | Waiting for the next 15-minute cycle | Nothing — wait |
| Ordered | PAMS accepted the PO — the WO # column shows the PAMS work order number | Nothing — done |
| Error | PAMS rejected the line — the Error column says why | See “Handling errors” |
GPS column (the Go-Parts Ship order):
| Badge | Meaning |
|---|---|
| Pending | Go-Parts Ship order not created yet (only happens after PAMS accepts the PO) |
| Created | Go-Parts Ship order exists — PAMS will pack & print the label there |
| Hazmat — PAMS ships | No Go-Parts Ship order on purpose — PAMS ships hazmat themselves |
| Pre-shipped | The item already had a shipment before the upload — nothing was duplicated |
When a row shows Error, hover the Error column to read the full message, fix the cause, then press the orange Retry button — the row goes back to Pending and is re-sent on the next cycle.
What the error messages mean in plain language:
| The error says… | What it means | What to do |
|---|---|---|
| The price is too low (it shows the minimum PAMS expects) | Our Buy Price is below PAMS’s price for that part | Verify the price, re-export the Buy Price file with the corrected price, then Retry |
| The part is not available | The part is no longer in stock at PAMS or is blocked from sale | Source the part elsewhere; contact PAMS if you believe it’s wrong |
| The stock ticket doesn’t match | Our records don’t match the physical part at PAMS | Contact PAMS with the order number |
| There is no buy price | The wrong file was uploaded (not the Buy Price export) | Re-export using Export (PAMS) and upload again |
| There is no stock ticket | The part isn’t in PAMS’s daily inventory file yet | Try again later with Retry |
| It gave up after several attempts | PAMS’s system was unreachable for a while | Press Retry once; if it errors again, tell the dev team |
1. Always use the Buy Price export (purple Export (PAMS) button) — not the plain fulfillment export. The plain export has no prices, and those rows will error.
2. Prices are final. PAMS bills exactly what the file says, so the price check before export is the real safeguard. Overpriced lines are accepted by PAMS, not rejected — they just cost us money.
3. No more emails to PAMS. The upload replaces the email completely.
4. Cancellations can’t go through the system. If an order must be cancelled after it shows Ordered, call or email PAMS directly (the work order number is on the row).
5. Duplicates are safe. Re-uploading the same file never creates a second PO — rows already imported are skipped.
6. HAZMAT rows ship by PAMS — don’t look for them in Go-Parts Ship.
| Page | PAMS Fulfillment → https://central.go-parts.com/pams-fulfillment |
| Processing cycle | Every 15 minutes, automatic |
| PAMS work order # | WO # column on the View Orders tab |
| PAMS contact | pamsadmin@pamsauto.com (include the Order # and WO #) |
| Export button | Export (PAMS) on the Fulfillment page = the Buy Price file |
| Cancellations | Phone/email PAMS — they cannot be done from Central |